Overview

Although I cancelled my booking within the specified dates Airbnb have still taken payment and haven't processed a refund.... Very disappointed, will not be booking with them again

Air band b allow an unscrupulous company Cottages. Com to advertise properties as a host. They refuse to give refunds if you cancel within 14days which consumer law states they must. Do not book a property with this company through airbandb for a holiday unless you want then to steal all of your payment and give £0 back upon cancelling a booking. Air bandb are also condoning this illegal practice stating it's cottages. Com cancellation policy. They also ignore messages on air bandb platform when you have an issue or question.

They have charged me twice and have a third payment pending effectively emptying my account. And customer services say it is upto me to contact my bank to get my money back even though i have had three times the amount tsken from my card. Effectively leaving me with no money for a week. I will not be using them again if i can avoid it and will now be only if i am desperate.... I'll stick to booking.com as they have never caused me as many issues as air b&b

Turned up to an Airbnb. Nothing like as advertised. Dirty and Poor quality. We left straight away after the host agreed to refund the money. Airbnb subsequently refused the refund, and so the host was left in a position that he would get charged by Airbnb for the listing plus having to refund us. Fortunately we have found another place to stay. I will not be using Airbnb again if this is their policy. It’s profoundly unfair, and a shocking way for a corporation to act. Imagine turning up to a filthy hotel room, and the hotel manager just shrugging their shoulders telling you to get lost….. unbelievable…

Airbnb, I am writing to express my dissatisfaction with a recent cancellation that I did not approve of. I feel that Airbnb has not shown fidelity toward me as a host, and I am disappointed with the penalties that have been applied to me. As a host, I have already been hurt by scammers who book and then want to cancel on the day they arrive and are recurring to extorsion by asking me to pay what they paid online when I clearly have stated that my listing has strict rules and their job before instant booking is to read all my rules.. there's an area where clearly stated are not included in their Airbnb access. It is unfair that I should also be penalized by Airbnb for something that is beyond my control. I could have called the cops when the guest was literally screaming at me. I would appreciate it if they could look into the matter and provide a satisfactory resolution. But I can barely understand the English they speak, and I'm a fully bilingual person. I spent a whole night of frustration, and confusion, and read felt very insulted by the excuses when they are jumping from one host to the client versions. I mean no drama, but they literally were back in forth telling me I was right and then calling back that the scammers were right... making it a hard night and I no longer accept instant bookings.

Bait and Switch. Gross misrepresentation of rental. Pictures were not the same as the unit we stayed in as we were changed the day off as we were in our way to the unit. Claiming some leak when in fact someone else was staying in the unit. Hard to get in touch with AirBnb. First took 10 min. to talk to someone in India then transferred to a PI call center agent. Host not properly vetted. They claimed they received proof of the leak when in fact we saw people in the unit hosting and entertaining guest. There was no leak or repairs being done.

Worst customer service. You should only rely on yourself, never hope they will help… They have a bug on the site and I needed an urgent resolution but they only put the chat on hold for another 12 hours just to tell me “try again later”. I was not able to book any property with my card.. I was lucky ti try another card and was able to book something at last. Also their support people are really bad at understanding - I repeated everything several times but they keep asking the same questions. In some cases they just ignore what you asked them and give you standard (predefined) answers. I submitted them detailed report of the bug but it was ignored in 2 different support chats by 3 different people.

Be very careful hosting with them. Their coms are very complicated . Classic tecky developer paradise. I have a big issue with them not connecting to my booking platform and found it impossible to de-activate my account until resolved. It’s all about them.

I can't believe how disappointed I am in the way Airbnb have treated me. To explain the situation would take so incredibly long at this point but long story short I was a victim of theft during my stay with Airbnb. And although I have given them as much information as I can, shown receipts and have had the host confirm my items were stolen I am consistently ignored by airbnb. I have called 7 times since 9th June about this one issue each time being told that someone will contact me within 24-48 hours. And at this point I'm drained, I cannot understand why I'm being treated like this, why not only have I had a horrible experience during my stay here (where thinking back I truly should have called the police) but then on top of that to be ignored and disregarded as though my safety and that of my belongings is not a concern of Airbnb's at all. Is it because I'm a woman? Is it because I'm young? Is it because I'm black? I have no idea at this point but clearly my concerns and my issues are irrelevant to such a big company.

Just seen the amount Airbnb now expect people to pay for the service fee is ridiculous,will not be using again

Not a trustworthy platform. My host cancelled my apartment 12 days before arrival and at that time everything else was booked and I had no place to stay. I got a refund, but my summer vacation was ruined. I booked my apartment 6 months before arrival to be sure- so I can not trust this platform anymore.

Do not buy gift cards. The company is in clear violation of many laws that protect consumers when they purchase gift cards. They withhold your money for at least 24 hours before their system deems your account is not fraudulent. Still haven't received my gift card after hours of chatting with customer service who offered nothing other than bad grammar.

The Airbnb service has significantly deteriorated over the years and their business model allows guests to take advantage of hosts. Back in the day I guess they could take care of their customers concerns but now, they are too big and are unable to satisfy anyone. It's almost impossible to speak to anyone and then when one finally gets to speak to a customer service rep. they are in India and they are reading and following a script like a bot.

I always use B.com but this time I decided to gave AirBnB a try, upon finding a rather good deal. The booking experience was very bad, as I kept receiving messages both to my mobile and my email, asking me to take a photo and confirm my identity, although I had already done so. Booking flow all over the place. Their Comm team should definitely put some resources into the very faulty booking flow.

Terrible company, terrible platform high chances you lose a loooot of money. I cancelled a booking through their system before it was confirmed apparently didnt go through and I saw myself with two non refundables bookings and of course they didnt take any responsibility. Go with booking.com you know if there are problems they will respond, if you expect airbnb to resolve anything you will be in troubles.